Review: Amazon Echo is the smart robot friend you always wanted

Last updated: 12/07/2015

Our Amazon Echo rating:

stars_4

Amazon Echo at a glance

amazon_echo_review_main_hardware_and_remote
It’s voice activated! It plays music on demand! It lets me control my Hue lights without touching anything!

It hardly needs an introduction, the way Amazon’s been advertising it. Amazon Echo is an interactive voice-controlled hub that can do a lot of things, like look up information, play music, and control other home automation systems you might have.  It’s always doing more, too, because Amazon rolls out regular updates.

Here are the things I mostly use it for (but there are way, way more things it can do than this).

  • Control connected home automation technologies, including Philips Hue smart lights and WeMo smart switches
  • Play music from your Amazon Music library
  • Set a timer (alert you when time is up), or sleep timer (stop playing music in X minutes)
  • Manage your (cloud-based) to-do list and shopping list
  • Request audible traffic and weather reports
  • Enable Skills, which are sort of like “apps” for Alexa (they give it even more specialized capabilities)
  • IFTTT support adds even MORE stuff Echo can do: see popular IFTT Echo recipes here

This 30 second clip by Amazon shows it in action.

(PS: The Glitch Mob puts on the best live show I’ve seen in years. Good choice of music, Amazon!)

Pros

  • It understands me better than I expected, despite my usual struggles with voice-interactive technology. There’s even a “Voice Training” section in the app for fine-tuning its ability to understand you.
  • Pretty good music player: the sound is better than I expected, and the convenience of controlling it by voice means I use it for routine playlists pretty much every day (“Alexa, play playlist Sleepy Time”)
  • Unobtrusive design: the Echo looks nice, has a small footprint, ships with a long power cord, and the adapter isn’t huge (it doesn’t block the outlet next to it on the receptacle)
  • Easy setup: plug it in and it finds your network. Setup time start to finish is only a few minutes, and if it’s too loud or too quiet during setup, just twist the ring on top
  • Optional remote (sold separately) has proven more useful than I expected, allowing me to issue commands quietly from anywhere in my apartment
  • Amazon frequently patches in more capabilities, so there’s some hope that the hardware won’t be out of date in a month
  • Voice control over Hue lights! “Alexa, turn the lights to 20%” and “Alexa, turn the lights on” are now words I say daily
  • Voice control over devices plugged into a WeMo smart outlet! “Alexa, turn the fan off”
  • Bluetooth pairing: pair your phone to Echo over Bluetooth so you can play music, including Spotify, from your phone

Cons

  • Limited capabilities with home automation systems: once you want to go beyond on/off, there isn’t as much you can do. IFTTT support?
  • Amazon Prime Music is limited in its offerings: your mileage may vary, but I couldn’t find a lot of the songs I went looking for in here. And when I did, they were often arbitrarily “free” to stream as a Prime user or only available if I purchased them, and there didn’t seem to be much rhyme or reason to which songs were which
  • Starting playlists by voice is awesome, but it’ll take some time to set them up as playlists in Amazon Music if you aren’t already using the program for your music sorting
  • Not as good a speaker as similarly-priced offerings from Bose: my Bose Mini definitely sounds better, with richer bass being the most noticeable difference. However, the Echo ends up being my default music player by merit of being able to start it by voice
  • Must be plugged in to operate: you can’t charge it up and take it somewhere else for a little while like you can with Bose Mini
  • You have to call it “Alexa” or “Amazon” and for some reason, it just irks me that I can’t rename it
  • Doesn’t work with Spotify or iTunes (yet?): alas, that’s where I get my music from (and in the case of iTunes, I’m pretty entrenched with 10 years worth of playlists and music purchases). You can pair with your phone over Bluetooth to get access to these services, but it’s not built-in to Echo.

Hands-on Amazon Echo review

TL;DR: It’s great! If you love tech toys you’ll love it. I you can find it on one of Amazon’s occasional promotions for $149 grab it, it’s worth it.

» Check current Amazon Echo stock and price on Amazon.com «

I’ve had my Echo for nearly two months now and I’m still discovering new tricks and learning new routines to use with it. This isn’t a piece of technology you set up once and forget – Amazon is keeps adding new abilities to the Echo, and to get the most of it you’ll want to stay current on what it can do. You won’t learn (and make habit of) everything it can do in an afternoon.

amazon_echo_review_top_ring_and_remote
The blue ring lights up in response to you saying, “Alexa…” to indicate the device heard you.

What’s gone well

Ease of use

It’s just easy to use, simple as that. The setup was fast and controlling it with my voice is a snap.

Judging by many of the earlier reviews of the Echo online, it has an enthusiastic following among people with disabilities and/or limited mobility and I can see why. The Echo has significantly reduced how often I have to flick switches and fumble around in the dark for a light switch or my phone. I don’t have to walk across a room or lean over a table or perform any potentially tricky maneuvers to operate light switches, and I never have to walk around in the dark.

Voice activation

I was initially hesitant to bring home an Amazon Echo because I’ve had a not-insignificant amount of trouble with voice-navigated stuff in the past. I’ve struggled with phone menus, Siri, and speech to text to the point that my attitude towards all things voice-activated is closer to, “Ehh, f— it” than anything else at this point in my life.

The only thing that convinced me I would be able to reliably interact with an Echo was trying out a friend’s Echo. (I do try to enunciate when I speak to my Echo.)

For anyone wanting more info on my “accent”: I grew up west of Chicago (as did my parents) and my upbringing was in English. I am female, but no one’s accused me of having a high-pitched voice. My friends here in Seattle tell me I have a slight accent. Alexa understands me about 80% of the time, and (if Alexa’s history is any indication) the most common misunderstandings are song titles, which are (often) outside normal speaking patterns anyway.

So, yeah, I’m impressed on this front. I don’t know how reliable it is with other accents, but I’ve been surprised at its accuracy with mine.

Philips Hue integration

Hands-free control of my Philips Hue lights (link to my review) was probably the biggest reason I got an Echo.

hue-transparant-logo

I wanted to walk in the door and say, “Alexa, turn the lights on” and boy howdy, is it great. (I do the same when leaving). I also love crawling into bed and saying, “Alexa, dim the lights” and then, when I’m ready to fall asleep, say, “Alexa, turn the lights off”. It’s such a pampered, lazy thing to admit to liking, but I grew up with Star Trek and I love this stuff. 🙂

Setup was easy: just say, “Alexa, discover my devices” and hit the button on the Hue bridge. It was easy to group my lightbulbs into a single group (named “lights”) via the Alexa app.

Audio capabilities better than expected, but not Bose quality

Traditionally, I did (or do) most of my idle music listening through my portable Bose Mini speaker, and the Amazon Echo is definitely not as good a speaker. The weaker bass is the most noticeable difference.

However, as soon as I set up a couple playlists on Amazon Music I found myself using my Amazon Echo for music more than I thought I would. “Alexa, play Sleepy Time playlist” is so easy, and I can follow that up with a sleep timer, “Alexa, set a sleep timer for 45 minutes” so that it shuts off sometime after I fall asleep.

I find myself starting and stopping music all the time, and it’s definitely more convnient than opening my app, turning on the Bose, and selecting the playlist I want.

Easy to mute it

Just press the mic button on top of the device.

I found this out when I got a phone call while my Echo was busy DJing. I had to mute the Echo quickly and without saying, “Alexa, stop” into my phone call.

amazon_echo_shhh_mode
Shhh, Alexa. Glad I could shush you without having to issue a vocal command.

The Alexa app is great

The “Alexa” companion app (available on iOS and Android) is polished and fully featured. Nearly everything you can do over voice you can do or access through the app.

You can use the app to:

  • manage Echo settings
  • group devices (like Hue bulbs) and name those groups
  • pair over Bluetooth
  • get tutorials / tips on things you can ask Alexa to do
  • view, cancel, pause in-progress timers
  • give feedback on Echo and the app

The app also keeps a history of every command you’ve given it. In this history, you can mark whether a command was properly understood by Alexa. Presumably, Amazon will collect all this data, swizzle it around in a big data vat, and use it to further improve Alexa’s voice recognition.

Optional Echo remote is useful

The optional Echo remote is also very useful, allowing you to issue commands quietly and from places the Echo wouldn’t normally be able to hear you. Just hold the mic button and speak into it (you don’t even have to use the wake word). You can also use the remote buttons to raise and lower the volume, pause the currently playing song, and navigate backwards and forwards in a playlist. The remote comes with a magnetic mount, so you can keep it tucked away somewhere convenient.

amazon_echo_extra_remote
The Amazon Echo remote is sold separately, but was worth the extra cost. I keep mine near my bed.

The only downside to the remote is you can only have one per Echo (but maybe Amazon will change that someday).

amazon_echo_remote_in_action

What’s the bottom of the Echo look like?

It’s flat, rubbery, and has a cut-away for the power cable. The bottom makes a nice grip on most surfaces, but it has a tendency to collect lint.

amazon_echo_review_bottom_of_hardware

What hasn’t gone well

Just a few things…

The first Echo I got was damaged (but Amazon made it right)

My first Echo arrived dented! Boo, hiss. This unit also seemed to have problems identifying what direction my voice was coming from.

echo_dent
On the bright side, Amazon shipped me a replacement within a day of requesting a return.

However, Amazon shipped me a new one immediately (with 1-day shipping!) before I even sent back my first one. The seamless transition from my dented Echo to my replacement Echo was great and went a long way to easing my annoyance.

First Echo I got was set to deafening volume by default

The setup voice was LOUD. Sorry, neighbors. 🙁

When I first unboxed my Echo I didn’t know I could twist the top ring on the hardware to lower the volume. I ended up trying to wrap towels around it to survive the setup process and lower the volume the only way I knew how with, “Alexa, turn it down”. I don’t know why Amazon even lets an Echo use the max volume during setup.

In the grand scheme of things this isn’t a huge flaw, but it made a very poor first impression. My neighbors would have been right to bust down my door and throw the Echo through the nearest window.

Amazon Prime Music is somewhat limited in selection, takes setup to switch over from another service/program

There are a lot of good things to say about Amazon Prime Music. I like the already-created playlists (so you don’t have to scramble to assemble a Christmas playlist one hour before your party), no ads, unlimited song skips, and no apparent restrictions on when you can play what. Sweet! If you already have Prime, you have Prime music, so that’s nice, too.

But when it came time to find my music, things got a bit trickier. Maybe I have more eclectic taste than I realized, but I struggled to name songs that Echo would a) recognize and b) play in full (not 30 second preview). When it does find a song I know, it’s like, aw yiss! because the audio is pretty good and controlling it through voice alone is sweet. (Carbon Based Lifeforms, if you’re reading this… add more of your awesome music to Amazon Prime!)

I had to put in a bit of work upfront to download Amazon Music application onto my PC, upload songs I’ve already paid for because I bought them on iTunes (thank goodness these could be uploaded without DRM grief or I’d be pretty mad), and build them into new Amazon Music-based playlists. Once I did that setup work, though, I could then tell my Echo to play those playlists by name, which is super awesome and works great once it’s all set up.

But then I found Prime Playlists Recommends for Me… Go to Amazon Prime Music in your browser and Amazon will recommend playlists based on songs you’ve purchased in the past! I haven’t bought much music off Amazon, to be honest, but these are pretty good playlists so I wish the Echo had made more of an effort to surface them for me. I only discovered them while doing research for this article. 😉

prime_playlist_custom

For random songs, though, it can be fun to see who can name the most ridiculous song to see if Echo will play it. (It has the Spice Girls’ “Wannabe” in full… just putting it out there.)

Buying albums over Echo doesn’t work for me for not-obvious reasons

I can’t get “Buy this album” to work on my Echo at all. I can preview an album, but there’s something wrong with my Amazon billing info (which works for everything else I buy on Amazon and has One-Click shopping enabled), but neither Alexa nor Amazon’s billing interface can tell me what the problem is.

At this point I’ve sunk enough time into trying to decipher the root cause and I’ve given up on making purchases through Echo for now, which is too bad because I think Amazon was hoping I would buy a lot of things through my Echo.

I wish I could rename it

Mostly because I’m vain and want to personalize it. But also: I might be the only person on Earth who regularly Skype-chats with another Echo owner, and it does start to get old after I turn off my friend’s lights on accident through video chat (haha).

To get that last star…

stars_4
Almost there…

I rate my Amazon Echo 4/5 and to get that last star, I’d want to see at least a few of the following wishlist items added either to the software or a new generation of the hardware:

  • More sophisticated control over my home automation systems. I’d like to say “Alexa, I’m leaving” (or some equivalent) and have her do a number of things at once: stop playing music, turn Hue lights to off, and turn my WeMo device off.
  • Integration with Spotify and iTunes, since those are the music services / programs I’m already significantly bought into and I’d love to control them with the same voice commands I use with the Amazon Music playlists
  • Better bass in the speaker: not quite a Bose Mini replacement, but oh so close
  • Bigger selection in Amazon Prime Music: it’s not even close to Spotify’s and the randomness to which songs can be streamed and which have to be bought is irritating
  • A rechargeable battery: Maybe I’m just getting greedy now, but I love the portability of my Bose Mini (I bring it everywhere)

More Amazon Echo reviews, questions & answers

The bottom line

The Echo is awesome, and I think we’re only at the beginning in terms of what this device will someday be capable of. Don’t let my bad experiences with a dent and not finding my eclectic weirdo music in Amazon Prime get you down, it’s absolutely worth its price. It’s a ton of fun to play around with in the first few weeks, and the usefulness only improves as you learn more commands for it and add supported home automation systems.

If you have Hue lights, WeMo switches, or any of the other numerous systems Echo intergrates with, you’ll love controlling everything by voice. If you love doing anything with music in the background, you’ll love the ease of starting up a playlist by voice. If you have mobility limitations or an awkward home layout, you might find the Echo plus a few smart home devices makes routine tasks a lot easier.

I suspect I’ve still got more to discover about my Amazon Echo, and I’m looking forward to it.

amazon_echo_and_remote

Should you get it? If you’ve got Prime and a love for current technology, I say go for it, especially if you catch it on discount (Amazon occasionally drops the price to $150).

» Check current Amazon Echo stock and price on Amazon.com «

» Check current Amazon Echo remote stock and price on Amazon.com «

Comments

6 responses to “Review: Amazon Echo is the smart robot friend you always wanted”

  1. […] course, there’s tons more you can do with an Echo (see my more detailed review here), these are just the phrases I tend to use over and […]

  2. […] Feb 2016 update: The best keeps getting better – Amazon Echo now supports Ecobee3! Give a command in the form of, “Alexa, set my bedroom temperature to 64” or “Alexa, increase the temperature in my home” to try it out. [ Shop for Amazon Echo | Amazon Echo review ] […]

  3. […] [ Shop for Amazon Echo | Amazon Echo review ] […]

  4. […] still super in love with my Amazon Echo, so I pre-ordered an Amazon Tap when it was announced and eagerly awaited its March 31st arrival. […]

  5. […] a 1-day 15% discount on its voice-activated speaker and home automation hub, the Amazon Echo (see our Echo review here), and its portable Amazon Tap Bluetooth speaker (see our Tap review […]

  6. […] the same functionality of an Echo. Like Echo, Dot is always listening for your commands and responds to you […]

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